The Elephant artist acrylic colour

Once your order is successfully placed, our team begins processing it within our standard time frame of **24 to 48 hours*. This allows us to verify the order details, confirm payment, and ensure everything is prepared for a smooth and accurate fulfillment. While we aim to complete this process as quickly as possible, the 24–48 hour window helps us maintain quality and accuracy in every order.

Please note that processing time does *not* include weekends, holidays, or shipping time (if applicable). If additional information or verification is required, we may reach out to you via email, which could affect the processing time. We appreciate your patience and understanding as we work to deliver a seamless experience.

If you have any concerns or haven’t received an update after 48 hours, please feel free to contact our support team for assistance.

Yes, we offer international shipping to many countries around the world. We’re happy to deliver our products globally so that customers everywhere can enjoy what we offer. Please note that *international shipping charges are additional* and will vary depending on the *destination country* and the *weight* of the package.

Shipping fees will be calculated at checkout once you enter your shipping address, and you’ll be able to see the total cost before completing your order. Delivery times may also vary based on location and customs procedures.

If you have any specific questions about shipping to your country or need a shipping quote, feel free to contact our customer service team. We're here to help!

We only accept returns *if the product is damaged during courier delivery. If you receive a damaged item, please contact us within **48 hours* of delivery with clear photos of the damage and the packaging. Once verified, we will guide you through the return or replacement process. Please note that returns will not be accepted for reasons other than courier-related damage. We advise customers to inspect their packages upon arrival and report any issues immediately. Your satisfaction is important to us, and we are committed to resolving courier-related issues quickly and fairly.

If you receive an incorrect item in your order, we sincerely apologize for the inconvenience. Please contact our customer support team *as soon as possible, ideally within **48 hours* of receiving the package. Be sure to include your *order number* and *clear photos* of the item you received. This helps us verify the issue quickly and provide a solution—whether that’s sending the correct item, offering a return label, or issuing a refund. Your satisfaction is important to us, and we are committed to resolving such issues promptly and fairly.